GENERAL TERMS OF USE

Last update: [June 10, 2026]

Welcome to our website! These General Terms and Conditions govern the relationship between

Maze Extreme Ltd./mazewear.eu (hereinafter referred to as “Seller” or “Merchant”) and users

on the website (hereinafter referred to as “User” or “Client”).

  1. MERCHANT DATA

* Name: Maze Extreme Ltd.

* UIC/Bulstat: 201508594

* Address: Plovdiv, Tsarigradsko Shose Blvd. 51

* Email: infomazebg@gmail.com Phone:+359 88 4664620 , +359 88 7968927

  1. ORDERS AND INDIVIDUAL PRODUCTION

* Orders are accepted via the electronic form on the site or by written approval.

of a project/offer by email.

* For individual orders (customer specifications, specific design, logos,

dimensions or inscriptions), the Client is obliged to approve the final graphic/technical

project before production starts. The trader is not responsible for

errors approved by the client in the project.

  1. PRICES AND PAYMENT

* All prices on the site are in euros (EUR). Please indicate whether they include VAT.

* Payment methods are: cash on delivery, bank transfer or by debit/credit card.

* For individual orders, the Merchant reserves the right to require advance payment.

  1. DELIVERY

* Deliveries are made with courier companies (Econt/Speedy) to the courier’s address or office.

* Delivery time for available goods is 3-5 working days. Production time

and delivery of individual orders is explicitly specified upon confirmation.

* Shipping costs are at the expense of the Buyer, unless otherwise stated.

  1. RIGHT OF REFUSAL AND RETURN OF GOODS (14-DAY PERIOD)

* Pursuant to Art. 50 of the Consumer Protection Act, the Consumer has the right to withdraw from the contract from

distance and return purchased standard goods within 14 days of receipt,

without stating a reason, in undamaged commercial condition and original packaging.

* IMPORTANT EXCEPTION (Art. 57, para. 3 of the LPA): The right of withdrawal DOES NOT apply to contracts

for the delivery of goods made to order by the consumer or according to his/her specifications

individual requirements (personalized equipment, specific printing, etc.).

  1. WARRANTY AND COMPLAINTS

* All consumer goods have a legal guarantee of conformity of 2 (two) years.

* Claims for obvious defects are made to the courier upon receipt.

* A complaint is made by filling out a complaint form and sending the product.

in its original form together with the receipt/invoice.

* The warranty does NOT cover defects resulting from improper operation,

mechanical damage or failure to follow the washing and maintenance instructions on the label.

  1. LIMITATION OF LIABILITY

The merchant is not responsible for minor color discrepancies resulting from

from the different settings and calibration of the Users’ monitors.

  1. ROAD SUPERVISION AND DISPUTE RESOLUTION AUTHORITIES

In case of disputes that cannot be resolved jointly, the Client may contact:

* Consumer Protection Commission (CPC): www.kzp.bg

* The EC Online Dispute Resolution Platform: in accordance with the applicable directives.